General Questions
Does it actually work?
Of course it works. Think about it, we're bringing together thousands of like minded
British Asians all in one place. They're all looking to find love and through us
they have the means to do so. We know that hundreds of you meet each other on the
website each month. Not convinced – watch some of our videos –
Success Stories.
How can I change my email address or password?
Very simply! All you need to do is login to your account, go to account settings
(found under membership details) and from here you will be able to change your password
/ email address.
How can I retrieve my password or unlock my account?
Simply go
forgotten password and enter the email address you registered
with on the site and you will be sent instructions on how to get reset your password.
If your account has been locked, you can
unlock your account
Can I cancel my membership at anytime?
Yes you can cancel your membership at any time regardless of whether your free or
paid. Upon cancelling all your information will be removed from the website and
you will no longer be able to login. Note that if you’re a paying member we will
not be able to refund you for the remainder of your membership (so be sure that
you want to cancel).
Will you send anything to my address?
Nothing will ever be sent to your address; all correspondence is done via email. We only ever take your address details when you’re purchasing membership and this is purely to verify yourself as the cardholder.
My Profile
How do I create a profile?
Very easily! Go to our homepage and select the "sign-up" option. This will start the registration process off. You can fill in as much information as you wish at any time and you can also return to complete your profile at any time. Once done, your profile will go out our vetting team who will make sure the details meet our quality standards and terms before it goes live on the site.
How do I edit my profile?
Login to your account and click the edit profile link in your My Home section. This will take you to your profile and from here you will be able to make changes. Don’t forget all updates will go to our vetting team first who will check them to make sure they meet our quality requirements.
How can I hide my profile?
Very simply! All you need to do is login to your account, go to account settings and from here you will be able to hide your profile. Hiding your profile will ensure that no one is able to find you on the website. You can make it visible from the same place at a later stage.
I've made some updates - how long will it take before they get approved?
Generally profile updates take anywhere between 15min – 2 hours to approve. On some occasions it can take longer so give it at least 24 hours before contacting us about pending updates (especially on weekends). If your profile information has been approved but and you’re not able to view these changes simply hold down the Ctrl & F5 keys on your keyboard at the same time – this should update your profile information within your browser.
How can I get more responses?
Very easily; make sure you have a good quality photo (more than one also helps).
Make sure all your profile information is completed to a good standard of grammer,
always be polite , courteous and keep conversations friendly and light hearted.
Don’t go for quantity, rather look at quality and never attempt to offer your personal
contact details (or requests theirs) in your first few messages.
Photos
Why should I include a photo?
By adding a picture to your profile you will vastly increase your chances of finding other daters.
Check out our
photo guide for more tips.
Who can view my photo?
Your photo will only be visible to members on the website (only exception to this is if your picture is shown on the Homepage or within the first 30 profiles of any particular search).
How do I add a photo to my profile?
You can add a photo in the first instance during the profile registration process or at a later stage by going to your "My Home" section of the website and selecting edit photos under your profile picture.
You keep rejecting my photo - why?
We have quite a stringent policy when it comes to pictures because by doing so it improves the service for all. Therefore, you need to make sure the image you upload is a good quality image where you’re clearly visible. If you’ve taken it with a mobile phone via a mirror it will most likely be rejected; if you’re standing too far away it will most likely be rejected; if it’s too dark or bright it will most likely be rejected… See our
photo guide for more information.
Membership
What can I do as a free member?
We have designed our website so you can try lots of things for free. You can
register
a profile (without having to enter any payment card details), have a look around
and even get in touch with members by sending waves. If you feel our website is
for you and want to take the next step you can get one of our paid options.
What can I do as a paying member?
We have two paid options; Plus and Premium. The Plus option is for those ready to
start interacting in more depth with our members and are looking to get discounted
event tickets. For those looking to get serious about meeting the love of your life
then we’d recommend the Premium option.
Will you auto renew my account once my membership has finished?
If you select the automated payments then you will be billed each cycle of the membership. However, if you select one-off payments you will only be billed once. You can stop your automated payments at any time, however we cannot offer refunds for any remaining time left on your subscription.
What is your refund policy?
All payments are non-refundable.
Events
What is a speed dating?
Speed dating is a fun way of meeting lots of new people in one evening. Each person will have a series of 3-4 minute “dates”, where you can meet other like minded Asian singles,
and get to know them a little. Any matches from the event are processed shortly afterwards of which you are made aware of and have the opportunity to get in touch with the other person.
What is a padlock party?
Our padlock events are a little less structured than speed dating events and are for those that enjoy the freedom to talk to other singles in their own time.
It's a fun and casual way of meeting around 200 singles in one evening.
How can I buy an event ticket?
Where can I print my tickets?
Tickets are emailed to you and are accessible from your account at any time. You can either print them or present them on your mobile device when attending the event.
Can I add myself to a waiting list for an event?
Yes, if an event has sold out you are able to add yourself to its waiting list. If tickets become available we will email you.
How long does it take to receive my event matches?
Generally it takes 24 hours for you to receive your matches, unless an event has taken place on the weekend, in which case it can take up to 48 hours.
Where can I find my event matches?
You are able to access your matches from your account.
What happens if I can’t attend an event?
Please notify us if you are unable to attend, this allows us to offer tickets to others who would like to attend. Event tickets are non-refundable. Please also note tickets are non - transferable post event.
I am a Plus/Premium member where is my event discount applied?
You discount will be automatically applied upon checkout.
Security
What is ID check and how does it work?
IDcheck is a free service that Plus and Premium members can add to their account. Getting an iDcheck will give members a little more confidence to know that you are who you say you are. All you will need to do is give us some basic information about you which we will use to confirm your identity. Once approved, you will receive an ID badge on your profile giving others a little extra confidence in getting to know you.
How can I stop another member from contacting me?
If you want to stop another member from contacting you all you need to do is click on their profile and click them block User tab located in the top right hand corner. Don’t worry, the member you block will never know that you’ve blocked them.
How do I report member abuse?
We take any type of abuse extremely seriously; if you feel you need to report a member to us then you can either click on the “Report this user” link located in the top right hand corner or
contact us.
Do you store all messages and Instant chat conversations?
We store all conversations including messages / instant message transcripts for a limited period of time. We do this in case we ever need to investigate any type of misuse on our website.
Are my personal details safe and secure?
Yes. All your information is kept on a dedicated server and is encrypted.